Client success
Your program, designed to be understood.
Eight guided lessons, a 90-day roadmap, and tools in the portal — direction of travel, not score promises.
Phase 1 · Days 1–14
Foundation
Portal access, profile, credit connect, welcome lessons
Phase 2 · Days 15–60
Active restoration
Disputes with documentation, collector logging, creditor education
Phase 3 · Days 61–90
Momentum
Follow-up rounds, monitoring trends, servicing check-ins
Program curriculum
- 01Welcome to your program
- 02Validation before you pay
- 03Dispute starter kit
- 04Logging collector calls
- 05If you receive a summons
- 06Portal feature tour
- 07What NewLeaf is (and is not)
- 08Your 90-day milestones
How we’re structured · plain English
Clear about what NewLeaf is — and isn’t.
FinTech SaaS
NewLeaf is a financial technology company. Subscription covers software to read your credit report, track disputes, log creditor communications, and learn your rights — plus live guidance 24/7.
Settlements
NewLeaf is not a debt settlement company and does not settle debts as your settlement provider. You can negotiate with creditors through the app when that path fits. Larger cases may be referred to independent partners — partners may charge their own fees. NewLeaf does not collect a fee based on the amount of debt settled or the amount saved.
Banking
NewLeaf is not a bank and does not take deposits. Any financing or banking services, when available, come from separate partners under their own terms.
$100 satisfaction
Paid programs include a $100 satisfaction guarantee / refund under the enrollment window in your Service Agreement. It does not promise score changes, deletions, or settlements.
Support · 24/7 channels
One call, one text, one email, or one click — support channels are available around the clock for billing questions and account help.
Ready when you are.
Continue with email. We send a one-time code — nothing to install.
Continue with email